Delivery

Who delivers my food?

We hire and train our own drivers to adhere to our service standards. Our drivers are professional, courteous, on time and in uniform.

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How is the food packaged?

As every restaurant’s offering is unique, so is the variety of packaging. We give the option to all our restaurant partners to use compostable products. The packaging used will always ensure the highest food qu...

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Will my order arrive right at the time scheduled?

Drop-offs are scheduled with a window of 15 minutes before and 15 minutes after your scheduled delivery time. For last minute requests, we work hard to meet the requested delivery time. We will contact you if w...

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Can I pick up my order?

Unfortunately, we don’t currently offer client pick-ups.

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Do I have to tip?

Tips are not necessary. We pay our delivery drivers a competitive wage to ensure they are focused on delivering your food in a timely and consistent manner. Since we only serve corporate clients, we don't expec...

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What happens if my order is late?

Our logistics team works hard to prevent delays on all our orders. However, even the best laid plans sometimes do not go as expected. If a delay is identified, expect a call from our Customer Success Team notif...

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What is your delivery zone?

Click on your city to see our delivery zones: Austin Atlanta Columbus Denver Minneapolis Philadelphia Pittsburgh San Antonio Toronto Vancouver

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Can drivers help serve meals after delivery?

Drivers focus on delivering meals on time, so they won't be able to stay and help serve food. However, our Business and Enterprise Meal Plans do have the option of adding Bowtie Service, which includes an onsit...

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What does the 'Out of Delivery Zone' fee mean?

The 'Out of Delivery Zone' fee means we may be able to accommodate your delivery request for a nominal fee since your delivery address is outside of our normal delivery zones.

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What are delivery windows?

Delivery windows allow you to schedule your food to arrive within a 15 minute timeframe, helping limit any potential delays and get food to you on time. In the unlikely event of your delivery being late, we'll ...

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