1. What is Foodee and how does it work?

  2. What kind of restaurants can I expect?

  3. What type of events and meals do you serve?

  4. How do I place an order?

  5. Do I have to order in advance?

  6. Is there a delivery fee or minimum purchase required to place an order?

  7. How do I change or cancel an order?

  8. I noticed that Foodee does not have the full restaurant menu?

  9. Can I order from multiple restaurants in one delivery?

  10. What are your holiday hours?

What is Foodee and how does it work?

Foodee is the leading corporate catering solution for modern offices. Our unique platform helps easily plan, build, manage, and deliver a safe, flexible meal program catered to the whole team. We partner exclusively with locally owned restaurants to feed the city's workforce, elevate office culture, eliminate food waste, and build vibrant, sustainable communities.

How Foodee Works:

  1. Build a Preference Profile.
    Share your team's dietary and taste preferences. Receive custom curated restaurant recommendations.

  2. Invite Your Team to Order.
    Invite your team to their own Foodee dashboard and select their own meal from the restaurant's menu. Every team member can store their dietary restrictions, allergies and favorite meals on their profile to ensure they are always offered personalized options.

  3. Eat and Enjoy
    Every meal arrives individually packaged with personalized labeling and is easy to grab and go. Setup mobile notifications to let your team know when to pick up their meals.

What kind of restaurants can I expect?

We partner with top local restaurants in your city, from local landmarks to hidden hotspots. Our wide selection of restaurants allows you to choose from many cuisine and dietary types. Be sure to use the filter feature to explore our restaurant partners on our platform. Head over to the restaurant page of your respective city and click the Dietary & Cuisine Filters button. A dropdown of assorted selections will appear where you can sort by diet, filter by feature and/or cuisine.

You can use the filter feature to filter by the following:

  1. Diet

  2. Feature (i.e. restaurant identification, style, etc.)

  3. Cuisine

If you already know the name of the restaurant you would like to order from, you can enter it in the search bar found on the same page.

Don’t see a restaurant of your choice? Please contact our Support Team by clicking the chat button in the bottom right-hand corner - we are always open to hearing your suggestions and feedback!

What type of events and meals do you serve?

We serve every type of meal for any corporate function. Small breakfast meeting for 5? We got you covered. Overtime team dinner for 50? No problem. Organizing a 1000 person office party? We can do that too! You can even send another company the gift of food, nothing says thank you like a box of your city’s best donuts!

Not sure what you need? From restaurant choice, to menu planning, to budget management, our local food experts are in your city and available to cater to your needs. Contact us by clicking the chat button in the bottom right-hand corner.

How do I place an order?

To begin ordering with Foodee you will first need to create an account. First you will want to check if we operate and deliver to your area. Once confirmed, you can head over to the top navigation bar or anywhere on the homepage and click the button that says Order Now.

You will be brought to the Service Areas page where you can select the city your office is located in. Once selected you will be brought to the restaurant page of your respective city where you can browse our list of restaurant partners.

Use the filter feature to navigate the restaurant page or if you already know the name of the restaurant you would like to order from you can enter it in the search bar.

With Foodee Basic plan, there are two types of orders you can create: a regular order or a team order. To proceed with placing your first order you will need to determine whether it will be a Regular or Team Order. For either selection along the way you will be prompted to sign-up to create a Foodee Basic account.

Create an account: Regular Order

For Regular Orders, you can proceed by adding items to your cart. When you are satisfied with your cart you can proceed to checkout. Upon checkout you will be prompted to sign-up by entering your details.

Create an account: Team Order

For Team Orders, click the button that says Create a Team Order.

A pop-up window will appear where you will be prompted to sign-up by entering your details.

Once you have signed up you will be able to continue placing your first team order with Foodee and get your team to start ordering with the shareable link.

To view your order submissions head over to the Account tab in the top navigation bar and click Orders on the left-hand side. You will be brought to a page that shows you your upcoming orders, past orders and draft orders. From here you can view the invoice for your orders.

Note: At this time draft orders cannot be deleted

Do I have to order in advance?

Due to the volume of corporate catering, most of our restaurants require 24-48 hour advance notice to prepare their kitchen staff and ingredients. That said, most of our restaurants can accommodate same-day orders depending on the size of the order. Use the filter feature on the Browse Restaurant page to filter for the time and date you would like to order to see the available restaurants. If you are unsure, please contact our Support Team by clicking the chat button in the bottom right-hand corner.

Is there a delivery fee or minimum purchase required to place an order?

A delivery fee of $24.50 is automatically applied to all Foodee orders. The minimum order size is $40 (excluding taxes and our delivery fee). Please note that additional fees may apply if the delivery is out-of-zone or outside Foodee's regular operating hours.

How do I change or cancel an order?

If you are looking to change or cancel a single order after it has been submitted to the restaurant please contact our Support Team by clicking the chat button in the bottom right-hand corner. For any cancellations, at least 24 hours in advance for orders under 25 people, and at least 48 hours in advance for orders 25 people or over is required.

I noticed that Foodee does not have the full restaurant menu?

At Foodee, our Restaurant Team works closely with our restaurant partners to provide clients with carefully curated menus to ensure quality when delivering. This means that some take-out menus you may come across online will vary from the menu published on the Foodee website. For example, items such as fountain drinks and soups are usually not included to reduce chances of spillage in transit.

Additionally, at this time we are working with our restaurant partners to only offer meals that can be individually packaged with personalized labeling to limit cross-contamination. We have a Health and Safety Guideline page for you to learn more about preventive measures.

Dietary Tags

Upon landing on the menu page for the restaurant of your choice, you may notice different letters shaded in different colors - these are called dietary tags.

Note: The number beside the symbol represents the number of items on the menu that adhere to the respective dietary tag.

These represent the different dietary lifestyles and allergen restrictions. When you enter a restaurant menu page you will notice a legend on the left-most side of the page on what the letters stand for, but here is a comprehensive list of definitions on the letters:

DF - Dairy Free

VG - Vegan

V - Vegetarian

GF - Gluten Free

PL - Paleo

FV - Foodee Favorite

NT - Contains Nuts

SY - Contains Soy

KO - Kosher

HL - Halal

S - Spicy

K - Keto

SF - Contains Shellfish

SD - Contains Seeds

On the restaurant menu page you may also notice some dietary tags associated with the meal are shaded while others are not.

The shaded tags are associated with the meal as represented, the non-shaded tags are associated with the add-on options that are available with the meal. These will be made visible when you click on the item.

Can I order from multiple restaurants in one delivery?

Yes, of course! We understand for larger offices having multiple food options is ideal. If you are interested in learning more about setting up multiple restaurants for large office orders, and are a Foodee Basic customer, please reach out to the Support Team by clicking the chat button in the bottom right-hand corner. And if you are a Foodee Plus customer, please reach out to your Customer Success Manager to discuss the available solutions. Also, please note that each restaurant is treated as an individual order with a delivery fee for each order.

What are your holiday hours?

We are closed all major statutory holidays. Our local offices are closed in accordance to provincial and/or state holiday standards. Our regular hours of operation are Monday to Friday 9am-5pm (PST). Our live Service Team is available Monday to Friday 5am-5pm (PST).

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