In a bid to support our local Restaurant Partners and streamline their operations, Foodee has introduced a submission date for all orders. Once the deadline is reached, orders are promptly sent to the restaurant for confirmation. If concerns arise after the submission date has passed, please reach out to our Service Team through the chat function on our website, and they will make every effort to assist you.
Here's a breakdown of information regarding Team Orders/Non-Sharing Style Orders and Sharing Style Orders:
Changes After Submission Date: Changes made after the submission date or beyond the deadline are considered requests and are not guaranteed.
Team Orders or Non-Sharing Style Orders: Modifications, such as adding or removing items from an order (including removal if the user is not in the office), within 3 hours of the delivery time will not be accepted. The pick-up time is approximately 30 minutes before the delivery time, allowing sufficient time for loading/unloading and delivering the order.
In unforeseen circumstances where a request to remove an item within 3 hours of the pick-up time is submitted, the Service Team will ask the restaurant not to prepare the meal to limit food wastage, but your team will still be charged.
To avoid missing the submission date, adjust your deadline notification settings in your Notification Preferences for a friendly reminder.
Cancellation Policies:
For orders with fewer than 25 people, a 24-hour notice is required to cancel.
For orders with more than 25 people, a 48-hour notice is necessary to cancel.
Note: Some restaurants may require more notice; please check with the Service Team if unsure. Same-day cancellations are subject to full charges. Cancellations are applicable on business days, excluding weekends.
Sharing Style Orders: These orders are considerably larger than regular orders, requiring more time for changes and cancellations by our restaurant partners.
Any increase or reduction in the order will need at least 48 hours' notice. Contact our Service Team to place a change request with the restaurant.
Cancellation of sharing style orders, depending on size, requires a minimum of 48 hours' notice. Some restaurants may require more notice; please check with the Service Team to make a request. Cancellations with less than 48 hours' notice will be subject to full charges.
