What is it?
Manual delivery notifications let you control when delivery notifications for a specific order is sent to your team. This is helpful when you’re dealing with big orders and complex delivery handoffs that require more setup time before employees can show up to grab their food.
How it works:
When enabled, delivery notifications are paused for all orders until a Foodee admin user chooses to send them. This is usually when an order is fully set up and ready for employees to collect their meal. It can include an optional pickup message if needed.
For an meal that includes multiple restaurants, you will be able to send out individual notifications for each restaurant order. If one meal is ready to go and you’re still waiting for an order to arrive or be set up, you can send out a notification to anyone who’s ordered from a particular restaurant.
Please note: when Manual Delivery Notifications are enabled, it is enabled for every order on your account. Orders will require an admin to trigger notifications for each restaurant order. The feature can be turned off (back to automated notifications) at any time.
To enable this feature:
Navigate to your “Company” tab in the Foodee+ dashboard. (You must be logged in as an admin to access this setting)
Click on the “Notifications” button in the left-hand menu
Select the “Admin will choose when to send order notifications: option
How to send a manual notification:
Step 1
Navigate to your Diner Portal (or use the link provided in the email that we send 30 minutes before each scheduled delivery)
Step 2
Click the button “Send Delivery Notification” below the restaurant that is ready for a team notification.
This button is only available 30 minutes prior to an order being delivered
You can include an optional message with pickup instructions for your team if you need
Step 3
When you're ready, click the “Send Notification” button in the popup window to send out the notification via email or SMS message. Employees who have ordered from that restaurant will now receive a notification for that meal.
Please note: Delivery notifications should not be sent until a meal is ready to eat.
For any employees who have NOT opted in to receive order email or text notifications, the notification will also appears on the Diner Portal.
Step 4 (multi-restaurant orders)
Repeat this process for any remaining restaurant orders that are ready to be picked up.